Privacy Policy.

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Information Collection

We collect necessary information to operate and optimize our services for your business. This includes administrative account details, integrated data from connected channels (Website, Facebook, Zalo, WhatsApp, Telegram), customer conversation histories, and actual sales data synchronized for trend analytics. We commit to collecting only the data that you actively authorize through API integrations or embedded scripts on your website.

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Use of Information

All collected data is strictly used to maintain real-time chatbot operations, coordinate the support Ticket system, train AI models based on your unique product inventory, and process insights for precise marketing recommendations. We absolutely do not use your conversation data or customer information for third-party advertising, nor do we share your sales data to serve other business entities.

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Data Security and Privacy

We implement advanced data security standards to protect your information from unauthorized access, alteration, or disclosure. All omnichannel API connections (Meta, Zalo, Telegram…) are fully encrypted and strictly comply with the privacy policies of our respective platform partners. Access to your centralized Dashboard and customer database is strictly decentralized based on the staff roles you configure, ensuring maximum internal integrity.

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User Rights and Data Control

You maintain ultimate control over your business data. At any time, you can actively disconnect channels (Facebook, Zalo, WhatsApp, Telegram), remove embedded scripts from your website, or request the system to permanently delete all stored conversation history and sales data from the Dashboard. We fully respect the right to be forgotten and data autonomy for all our partners.

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Policy Updates

This Privacy Policy may be updated periodically to align with technological advancements or new regulatory requirements. Any material changes will be notified directly via your administrative Dashboard or email before taking effect. Your continued use of our services following an update constitutes acceptance of the latest terms.